1. Introduction
VIA Co., Ltd. ("VIA", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (viasoft.ai) or use our services, including VIA AXLE, VIA COMMAND, VERTIS, and VIA GROVE.
Business Registration Number: [사업자등록번호]
Address: 604, Jeonju Innovation Startup Hub, 67 Yusang-ro, Deokjin-gu, Jeonju-si, Jeollabuk-do, South Korea
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, company name, phone number when you submit a contact form or request a demo.
- Account Information: Login credentials, organization details, and role information when you create an account for our SaaS services.
- Payment Information: Billing address and payment details processed through our secure payment provider.
- Communication Data: Content of emails, support tickets, and messages you send to us.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, access times, and interaction patterns.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies: We use essential cookies for site functionality and analytics cookies to improve our services. See Section 6 for details.
2.3 Service Data
For SaaS customers, we process operational data (device telemetry, sensor data, event logs) as a data processor on your behalf. This data is governed by your service agreement.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing, maintaining, and improving our services
- Responding to your inquiries and support requests
- Processing transactions and sending related information
- Sending service updates, security alerts, and administrative messages
- Analyzing usage patterns to improve user experience
- Complying with legal obligations
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:
- Contact form submissions: 1 year after last interaction
- Account data: Duration of active service + 30 days
- Service data (SaaS): Per your subscription plan (30/90/365 days) + 30 days after termination
- Payment records: 5 years (legal requirement)
- Analytics data: 26 months (anonymized)
5. Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Cloud hosting (AWS Seoul Region), payment processing, analytics, and email delivery services that assist us in operating our platform.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
6. Cookies and Tracking
Our website uses the following types of cookies:
- Essential Cookies: Required for site functionality (session management, security).
- Analytics Cookies: Help us understand how visitors interact with our website. You may opt out of these cookies.
7. Data Security
We implement industry-standard security measures to protect your information:
- TLS 1.3 encryption for data in transit
- AES-256 encryption for data at rest
- Daily automated backups
- Role-based access control (RBAC)
- Regular security audits and vulnerability assessments
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your personal data
- Withdrawal: Withdraw consent at any time
To exercise these rights, contact us at contact@viasoft.ai. We will respond within 10 business days.
9. International Transfers
Your data is primarily stored on servers in South Korea (AWS Seoul Region). If data transfer outside of South Korea is necessary, we ensure adequate protection through standard contractual clauses or equivalent safeguards.
10. Children's Privacy
Our services are not directed to individuals under the age of 14. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
VIA Co., Ltd.
604, Jeonju Innovation Startup Hub, 67 Yusang-ro,
Deokjin-gu, Jeonju-si, Jeollabuk-do, South Korea
Email: contact@viasoft.ai